Shipping policy

9220-3553 QUEBEC INC DBA NANOBRAND Shipping Policy (B2B) 

Last updated: September 12, 2025

 

Scope and precedence

 

This Shipping Policy is a convenience summary. If anything here conflicts with NanoBrand’s Terms and Conditions of Sale, the Terms control.

 

Where we ship

  • We ship worldwide to business customers, subject to export controls and sanctions screening.
  • We do not ship to P.O. boxes or private residences.
  • Certain destinations or Products (e.g., hazardous or temperature-sensitive items) may have restrictions.

Order processing times

  • In-stock standard Products: typically ship within 1–3 business days after order acknowledgment and payment/credit approval.
  • Custom/configured/make-to-order Products: ship per the quoted lead time or statement of work.
  • Orders are processed Monday–Friday (excluding local holidays). Cut-off times vary by facility; orders confirmed after local cut-off ship the next business day.

Ship-from locations

  • Primary fulfillment: NanoBrand, 230 Bernard Belleau Street, Laval, QC H7V 4A9, Canada.
  • We may also ship from regional fulfillment partners to improve lead times and compliance for certain Products.

 

Delivery terms and risk of loss

  • Default Incoterms: FCA NanoBrand facility (Incoterms 2020). Risk of loss transfers to you when we hand the shipment to the carrier at our facility. Title passes on full payment (see Terms).
  • Alternate Incoterms (e.g., DAP/DDP) may be available if expressly agreed in your quotation or contract.

Freight options, carriers, and insurance

Freight options:

  • Collect on your carrier account, or
  • Prepaid and added to your invoice at our cost (no markup).
  • We ship via major carriers and specialized dangerous-goods providers as needed (e.g., FedEx, UPS, DHL, and DG carriers).
  • Cargo insurance is available on request at your cost. If not requested, shipments travel uninsured and at your risk once tendered to the carrier.

Tracking and documents

  • We send a shipment confirmation with tracking details.
  • Standard documents: commercial invoice and packing list; SDS and Certificates of Analysis/Conformance provided where applicable.

Partial shipments and backorders

  • We may ship items as they become available and invoice each shipment separately, unless your PO/contract states otherwise.
  • Backorder ETAs are estimates and may change.

Customs, taxes, and duties

  • You are responsible for import clearance, duties, VAT/GST, brokerage, and related fees. For EU/UK B2B, reverse-charge VAT may apply where a valid VAT ID is provided.

Delivery issues and inspection

  • Please inspect on delivery. Note any visible damage or shortages on the carrier receipt and notify us within 10 business days with details and photos. Claims for transit loss/damage are filed with the carrier; we’ll assist as needed.

Address changes, refusals, and undeliverable shipments

  • Address changes or rerouting after dispatch may incur carrier fees.
  • Refused or undeliverable shipments will be returned; associated return freight, storage, and re-delivery fees will be charged.

Hazardous materials and special handling

  • Certain Products ship as dangerous goods and must comply with IATA/ICAO/IMDG/TDG/49 CFR. Temperature-controlled or time-sensitive goods require someone on-site to receive during business hours.
  • We ship using compliant packaging and labels; please ensure your site can receive and store such goods safely.

Force majeure and allocation

  • Events outside our control (e.g., severe weather, transport disruptions, regulatory holds) may affect delivery timelines. During such events, we may allocate available supply fairly across customers.

Contact

Quick tips to speed up your shipment

  • Include your carrier account number, VAT/tax IDs, and broker details at checkout or on the PO.
  • Share dock hours, site contacts, and any access restrictions or delivery appointment requirements.
  • Tell us about special handling needs (temperature control, DG UN/class, white-glove service).
  • Request cargo insurance if desired.
  • Inspect on delivery and photograph any damage immediately.

Different perspectives to consider

  • Conservative approach: request insured, dedicated, or temperature-validated transport for critical materials.
  • Cost/control focus: ship FCA on your carrier account for rate transparency and pickup control.
  • Compliance-first: for regulated sites or remote locations, allow extra lead time for documentation or special carriers.